Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at naarigis@gmail.com
For quick requests or queries, you may also reach out to us on Instagram or Whatsapp

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package or we can provide a return pick up with a flat 100 INR return cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at naarigis@gmail.com 

Damages and issues
Please inspect your order upon reception and contact us immediately on naarigis@gmail.com or inform us on Instagram or Whatsapp. 
If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like gift items, wooden art-crafts,  custom products (such as special orders or personalised items)
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For a quick exchange query, drop us an email/text us over Whatsapp or reach out to our Instagram DM. Exchange query should be generated within 3 days of the delivery and it's subject to approval. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at naarigis@gmail.com